How to Submit a Complaint?

To submit a complaint, follow these steps::

1. Prepare the required documents:

• • • Proof of purchase (receipt or invoice),
    • Photos showing the defect,
    • Serial number - if you have one (applies to Backpacks and Bags)
    • A description of the issue, including details about the circumstances of the defect.

2. Fill out the complaint form:

Go to the complaint form. In the form, you need to provide the following information:

• • • Select the brand of the product being reported,
    • Choose the type of complaint (e.g., Warranty Claim - RMA, Pre-sale Complaint - DOA, Transport Damage, Packaging Damage, Missing Item, Other),
    • Detailed description of the issue and the circumstances in which it occurred,
    • Date of purchase (exact purchase date),
    • Contact and address details (full name, email, phone number, correspondence address),
    • Photos of the defect (attach images showing the issue),
    • Proof of purchase (attach a scan of the receipt or invoice).

If the complaint is about a Calumet bag or backpack and you have the serial number (S/N:) on the sticker in the label or the product packaging, enter it in the ‘Description of claim’ field.

3. Send the product (if required):
If the product needs to be sent for verification, you will be informed via email. Please ensure the product is carefully packed to prevent additional damage during transportation.